Troubleshooting Netbackup connections

Use "bpclntcmd -pn":
When the -pn option is run on a NetBackup client, it initiates an inquiry to NetBackup master server, and the master server returns information about the requesting client to the requesting client. The information returned is, in effect, how the master server "identifies" the client server.

Good response looks like this:
C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -pn
expecting response from server master_server_01
client_01.domain.com client_01 192.168.0.30 3815

In effect, the master server identifies the requesting client as a machine named "client_01" with an IP address of 192.168.0.30.

Problem:
C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -pn
expecting response from server master_server_01
client_01.domain.com *NULL* 192.168.0.30 3815

If the output showed *NULL* for the NetBackup client name (as shown below), the client is not configured in a policy and does not show up in the image database.

Reference: http://seer.entsupport.symantec.com/docs/286620.htm